Shipping and Delivery Policy

2025/6/25

At TQSLFZEY, we are committed to providing fast and reliable delivery services to our customers. Below are detailed aspects of our shipping and delivery policy to ensure clarity about our processes.

Processing Time

• All orders will be processed on business days and typically shipped within 3 business days.
• During promotions or holidays, processing times may be slightly extended. We will endeavor to notify customers in advance.

Shipping Options and Fees

• Standard Shipping

  • Typically takes 7-15 business days to arrive.
  • Free standard shipping for orders over CAD 20.

• Local Express Delivery

  • For certain urban areas, we offer same-day or next-day delivery options.
  • Please check at checkout whether your location is within the service range.
    

    country	The amount of the order	freight	Processing time	Shipping time
    Canada	Less than £20 CAD	£3CAD	3 working days	7-15 working days
    Canada	£10 CAD or more	Free delivery	3 working days	7-15 working days
    Countries outside Canada.	Depending on the country	Free delivery	3 working days	7-15 working days
    Countries outside Canada.	Depending on the country	Free delivery	3 working days	7-15 working days

International Shipping

• We currently offer international shipping services to select countries.
• A list of specific countries and related costs can be viewed at checkout or by contacting our customer service for more information.

Package Tracking

• After shipping, you will receive an email containing a tracking number, which allows you to check the status of your package at any time.
• In special cases (such as customs inspections), delivery times may be delayed.

Important Considerations

• Please ensure accurate shipping address and contact details at checkout to avoid delivery delays.
• Due to varying laws across different regions, international orders may incur import taxes or duties, which are the responsibility of the customer.

Damaged or Lost Packages

• If any damage or loss occurs during transit, please contact us immediately. We will assist you in communicating with the shipping company to ensure you receive a satisfactory resolution.

Contact Us

If you have any questions about shipping and delivery or need assistance, please feel free to contact us through the following methods:

Address: Beijing Yuntan Commerce Co., Ltd. No. 9-1385, Government Street, Beiwuzhen, Shunyi District, Beijing Phone: 19212754412 Email: service@tqslfzey.com Business Hours: Monday to Sunday 9:00-24:00 13:00-14:30, 19:00-20:00 (Weekend Service)

Thank you for choosing TQSLFZEY. We look forward to providing you with quality service!