Frequently Asked Questions (FAQ)
Welcome to the FAQ page of TQSLFZEY. Here you'll find answers to the most common questions we receive, helping you enjoy a seamless shopping experience. If you have additional queries, feel free to contact us.
1. How do I place an order?
You can browse our website, and once you find the item you wish to purchase, select the size or specifications you need, then click "Add to Cart." After completing your shopping, proceed to the cart and follow the prompts to complete the payment process.
2. What payment methods do we accept?
We accept multiple payment methods, including Visa, MasterCard, American Express, PayPal, and Interac e-Transfer. For detailed information, please refer to our Payment Methods Policy.
3. When will I receive my order?
Most orders are processed and shipped within 1-2 business days. Standard delivery typically takes 3-7 business days, while expedited delivery takes 1-3 business days. The exact time depends on the delivery method chosen and the destination.
4. How can I track my order?
After shipping, you will receive an email containing a tracking number. You can use this number to check the latest status of your package on our shipping partner's website.
5. Can I return or exchange items?
Yes, we offer a 30-day return policy. Items must be unused, undamaged, and retain all original packaging. For details, please refer to our Return and Refund Policy.
6. Do you offer international shipping?
Yes, we provide international shipping services to several countries. Shipping costs and estimated delivery times will be displayed at checkout, and import taxes or duties may apply, which are the customer's responsibility.
7. How do I contact customer service?
If you have any questions or need assistance, you can reach our customer service team through the following methods:
Address: Beijing Yuntan Commerce Co., Ltd. No. 9-1385, Government Street, Beiwuzhen, Shunyi District, Beijing
Phone: 19212754412
Email: service@tqslfzey.com
Business Hours: Monday to Sunday 9:00-24:00 13:00-14:30, 19:00-20:00 (Weekend Service)
8. Do you offer gift wrapping services?
We offer gift wrapping services. You can select this option at checkout and add any special instructions or messages.
9. Do I need to create an account to shop?
No, you can choose to checkout as a guest. However, creating an account allows for a more convenient shopping experience, such as faster checkout, viewing order history, and managing address books.
10. How do I subscribe/unsubscribe to newsletters?
- Subscribe: You can enter your email address at the bottom of our website to subscribe to newsletters.
- Unsubscribe: Each newsletter email contains a link at the bottom to unsubscribe; simply click it to cancel your subscription.